FAQs • Poteet, TX • CivicEngage

What should I do if I notice dirty water?: If you notice dirty water, turn on the faucet nearest your water meter and let it run until it clears up. If the problem persists, contact City Hall at (830)742-3574 and someone will be sent to your home to investigate further.

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Public Works

1. How do I establish utility service for an existing residence?: Contact the Public Works Department at (785) 587-1853 to establish new utility service. The consumer will need to submit an application with two forms of identification and pay adequate deposits based on their personal credit history.

2. Does the City have a 24-hr On-Call person?: The City of Poteet has a person On-Call 24 hours a day. If you have any water related problems after 5:00 pm weekdays, Saturday, Sunday, or a Holiday please contact (830)742-3574 for assistance.

3. What should I do if I notice dirty water?: If you notice dirty water, turn on the faucet nearest your water meter and let it run until it clears up. If the problem persists, contact City Hall at (830)742-3574 and someone will be sent to your home to investigate further.

4. Who do I call about a water leak?: If you have a water leak or notice one in the road or in a City right of way, contact City Hall at (830)742-3574 immediately. Someone will be sent to the location to cut off water and make necessary repairs. If it is after 5:00 pm weekdays, Saturday, Sunday, or a Holiday contact (830)742-3574.

5. What should I do if I suspect a water leak?: If you suspect you have a water leak, make sure there is no running water inside or outside your home, check to see if you meter is turning. If the meter is turning, the leak is on the customers side and you will need to contact a plumber to make the necessary repairs.

6. Who do I contact if I have questions about my water bill?: If you receive an unusually high water bill, check your water meter, toilets, and faucets both inside and outside your home for leaks. If you do not have any leaks, contact City Hall (830) 742-3574. Explain that you have an unusually high water bill. They will look up your previous month’s consumption and if there is a discrepancy someone will be sent to your home and check the reading on your water meter. The new reading will be compared to the reading on your current bill. If there is an error in the readings an adjustment will be made to your account.